Terms of service

TERMS OF SERVICE Last updated: 1 April 2026

Who we are This website is operated by Alicja Malucka trading as HomeActive UK, The Spillway, Maidstone, ME15 6FE, United Kingdom. Email: homeactiveuk.store@gmail.com. We are not VAT registered (our turnover is below the UK VAT threshold of £90,000).

By using our website and placing an order, you agree to these Terms of Service.

1. Products & availability Product descriptions and images are provided by our suppliers. Colours and details may vary slightly. We reserve the right to limit quantities or discontinue products at any time.

2. Pricing & payments All prices are displayed in GBP (£). Prices may change without notice. Orders are processed only after full payment is received.

3. Order acceptance Your order is accepted upon receipt of a confirmation email. We reserve the right to cancel an order if a product becomes unavailable, payment fails, or fraud is suspected. You will be notified and fully refunded in such cases.

4. Shipping Delivery times are estimates only. We are not responsible for delays caused by carriers, customs, or circumstances beyond our control. Please see our Shipping Policy for full details.

5. Returns & refunds Returns and refunds are governed by our Refund Policy, in accordance with the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

6. Limitation of liability To the fullest extent permitted by law, HomeActive UK is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the value of the order in question.

7. Governing law These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Changes to these terms We may update these Terms at any time. The latest version will always be available on this page.

Contact homeactiveuk.store@gmail.com