Privacy policy

PRIVACY POLICY Last updated: 1 April 2026

Who we are This website is operated by Alicja Malucka trading as HomeActive UK, The Spillway, Maidstone, ME15 6FE, United Kingdom. Email: homeactiveuk.store@gmail.com. We are not VAT registered (our turnover is below the UK VAT threshold of £90,000).

What personal information we collect When you place an order or use our store, we may collect the following information:

• Contact details (name, email address, phone number)
• Delivery and billing address
• Payment information (processed securely — we do not store card details)
• Order and transaction history
• Device and browsing information (via cookies)
• Communications you send us

How we collect your information We collect information directly from you (when you place an order or contact us), automatically through our website (via cookies and analytics), and from third-party service providers such as Shopify.

How we use your information We use your personal data to:

• Process and fulfil your orders
• Communicate with you about your order or enquiries
• Improve our store and customer experience
• Comply with legal obligations

We do not sell your personal data to third parties.

Legal basis for processing (UK GDPR) We process your data on the following legal bases:

• Contract performance — to fulfil your order
• Legal obligation — to comply with UK tax and consumer law
• Legitimate interests — to improve our service and prevent fraud

How we share your information We may share your data with:

• Shopify Inc. — our e-commerce platform provider (data may be processed outside the UK; Shopify complies with applicable data protection law)
• Suppliers and fulfilment partners — to deliver your order
• Payment processors — to handle transactions securely
• Legal authorities — where required by law

Cookies We use cookies to keep track of your shopping cart and to understand how visitors use our site. You can disable cookies in your browser settings, though this may affect store functionality.

Data retention We retain your order data for 7 years as required by UK tax law. Other personal data is retained only as long as necessary for the purposes described above.

Your rights under UK GDPR You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where legally permitted)
• Object to or restrict processing
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at homeactiveuk.store@gmail.com. We will respond within 30 days.

Complaints If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

Children Our store is not intended for children under the age of 18. We do not knowingly collect data from minors.

Changes to this policy We may update this policy from time to time. The latest version will always be available on this page.

Contact For any privacy-related questions: homeactiveuk.store@gmail.com