Shipping policy

Shipping Policy Last updated: 1 April 2026

Order processing Orders are processed within 1–3 business days of payment confirmation.

Delivery times We work with international suppliers to bring you quality fitness equipment at competitive prices. As a result, delivery times may be longer than high-street retailers:

United Kingdom: 7–15 business days
Europe: 10–20 business days
Rest of the world: 15–25 business days

These are estimates and may vary due to customs clearance, carrier delays, or high demand periods.

Shipping costs Shipping costs are calculated at checkout based on your location and order size. Free shipping may be available on selected products or promotions.

Order tracking Once your order is dispatched, you will receive a confirmation email with tracking information where available. Some shipments may use multiple carriers and tracking updates may take 2–5 days to appear.

Customs & import duties (non-UK orders) International customers may be subject to customs duties or import taxes. These are the responsibility of the customer and are not included in our prices.

Incorrect address Please ensure your delivery address is correct at checkout. We cannot be held responsible for orders delivered to an incorrectly provided address.

Lost or delayed parcels If your order has not arrived within the estimated timeframe, please contact us at homeactiveuk.store@gmail.com and we will investigate with the carrier.